Bushfire assistance: Optus financial assistance for customers

Bushfire assistance: Optus financial assistance for customers Main Image

Following the devastating bushfires on the NSW South Coast, a range of financial assistance has been made available to help with clean-up and recovery.

Optus has put in place a financial assistance policy to support fire affected customers. Optus may offer customers:

  • Free call diversions from an Optus fixed home phone to any mobile or fixed number
  • Extended timeframes for bill payments
  • Bill waivers in instances of extreme financial hardship; and
  • Free suspension, relocation or cancellation of a fixed service
  • Free prepaid credit which can be organised at Optus stores.

In addition, Optus will provide unmetered access to a range of emergency services websites for customers in bushfire affected areas to ensure that customers can access the information they need without exceeding their plan data caps.

There is also a dedicated section of the Optus website which provides a summary of all customer support measures: https://www.optus.com.au/about/media-centre/bushfire-support. Customers seeking assistance can call the Optus Customer Care line on 133937.

For information on personal hardship and distress assistance, contact the Disaster Welfare Assistance Line on 1800 018 444.